Application Support Analyst

Application Support Analyst | Surrey | Up to £35k
 
Our client, a well-established and growing organisation, is seeking a motivated and customer-focused Application Support Analyst to join their IT team. This is an excellent opportunity for an IT professional looking to develop their expertise across a wide range of business systems while working in a dynamic and supportive environment.
 
The successful candidate will play a key role in delivering high-quality IT and application support, ensuring business systems operate efficiently and users receive timely and effective assistance. This position offers exposure to multiple technologies and the opportunity to build in-depth knowledge of core business applications.
 
You will also provide desktop and application support across office and site locations, helping to ensure a seamless technology experience for users across the organisation.
 
Key Responsibilities
 

• Develop and maintain a strong understanding of the client’s core business systems, including their functionality, users, and common issues
• Provide responsive and professional support to users, resolving incidents, requests, and queries
• Manage and prioritise support tickets through the IT Service Management (ITSM) system, ensuring SLAs are consistently met
• Diagnose and resolve issues efficiently, achieving high first-time fix rates wherever possible
• Escalate complex issues appropriately and manage them through to resolution
• Maintain accurate documentation, processes, and knowledge base articles to support continuous improvement
• Perform routine system administration and support tasks
• Liaise with third-party suppliers and vendors where necessary to resolve technical issues
• Support change management processes and assist with system enhancements
• Contribute to wider IT initiatives and provide additional support as required

 
Skills and Experience
 

• Experience supporting SaaS applications, especially ClickUp, with the ability to configure and support workspaces and users
• Strong troubleshooting and problem-solving skills with a structured and analytical approach
• Excellent communication skills and a strong customer service mindset
• Ability to work both independently and collaboratively as part of a team
• Strong organisational skills with the ability to prioritise effectively and work under pressure
• High attention to detail and a proactive, self-motivated attitude
• Demonstrated commitment to service improvement and user satisfaction

 
Salary and Benefits
 

• £35,000 per annum
• 5 days onsite in North Surrey
• Company bonus scheme
• Private pension scheme
• 25 days annual leave + bank holidays
• Cycle to work scheme
• Gym memberships discounts