Software QA Test Lead

Test Lead – Manual & Automation | CRM & Web Applications | Salesforce | UK-Based | £65,000–£75,000 (circa £70k ideal) + bonus + car scheme

We’re searching for an experienced Software Test Lead to shape and lead the QA function for a fast‑growing internal development team within a leading FTSE 100 business.
As their Test Lead, you will define and deliver the overall Test Strategy and QA roadmap, overseeing the quality across their Salesforce Cloud implementation and bespoke web applications.

This role is ideal for someone who enjoys owning processes end-to-end, introducing structure, and driving quality across CRM and web application development.

While Salesforce experience is strongly preferred, we also welcome applicants with robust testing backgrounds across other major CRM platforms such as Dynamics, Halo, HubSpot, or Zoho.

Key Responsibilities

• Define and deliver the overall QA strategy, aligning test planning, coverage, automation, and release governance.
• Build scalable QA processes that support rapid internal development while maintaining strong SaaS-quality standards.
• Lead QA across Salesforce releases including Apex, Lightning Web Components, flows, validation rules, and integrations. Apply equivalent CRM testing expertise (Dynamics, Halo, HubSpot, Zoho) across workflows, customisations, and integrations.
• Own the transition to Xray, creating a standardised and traceable test repository with full requirement coverage.
• Lead JIRA workflows, defect triage, test cycles, and structured stakeholder reporting.
• Oversee the design and expansion of a Playwright automation framework across UI and API layers.
• Integrate automated tests into CI/CD pipelines to ensure rapid, reliable regression coverage.
• Act as a quality advocate across the engineering team, embedding best practices and continuous improvement.
• Work closely with Product Owners to define clear and meaningful “Definition of Done” criteria.
• Mentor engineers and testers on modern QA practices, testability, and effective testing techniques.
• Manage stakeholder expectations and make firm Go/No-Go recommendations when required.

Required Skills & Experience

• 5+ years in QA, with proven experience as a Test Lead or Senior QA.
• Strong Salesforce testing experience (Lightning, flows, validation rules, integrations) highly advantageous.
• Experience testing CRM platforms such as Salesforce, Dynamics, Halo, HubSpot, Zoho, or similar.
• Hands-on automation experience with Playwright (UI + API).
• Strong understanding of REST APIs, integration patterns, and SaaS/web application architecture.
• Skilled in JIRA and Xray, including test management, traceability, and reporting.
• Familiarity with CI/CD tooling such as GitHub Actions or Azure DevOps
• Excellent communication and stakeholder management.
• Highly organised with a pragmatic balance between delivery speed and quality.
• Able to drive alignment across engineering, product, and business teams.
• Confident making informed quality decisions and managing complex stakeholder expectations

Package:

• Circa £70,000 + circa 10% Bonus + car allowance 
• 25 days holiday (rising with service)
• Private healthcare, life assurance, and pension
• Mostly remote working with very occasional onsite visits