Technical Support Engineer

Technical Support Engineer (2nd Line) | £35k–£45k | Remote (UK) | eCommerce/ERP/Cloud Tech
 
Join a growing, well-established business supporting a nationwide network of users through a diverse and evolving technology landscape. We’re looking for a Technical Support Engineer to join a fully remote team, working across a mix of cloud platforms, eCommerce systems, and internal applications.
 
This is a hands-on, varied role where you’ll be supporting around 500 users, troubleshooting across multiple systems, and contributing to ongoing improvements across the tech stack. You’ll work closely with internal teams, taking ownership of issues end-to-end while building expertise across modern platforms, including ERP, web technologies, and AI tools.
 
What You’ll Do
 

• Provide 2nd line support to a fully remote user base, resolving issues efficiently and professionally
• Troubleshoot across business-critical systems, including ERP and eCommerce platforms
• Investigate issues across DNS, networking, and system configurations
• Work with Excel and CSV data for reporting, troubleshooting, and data handling
• Support and optimise AI tools and integrations across the business
• Assist with testing, releases, and improvements on internal systems and applications
• Diagnose and resolve issues across web-based platforms (including HTML)
• Handle security-related queries and incidents, following best practices
• Support onboarding of new users, including device setup and access provisioning
• Document fixes, processes, and technical knowledge for internal use

 
What We’re Looking For
 

• 5+ years’ experience in a 2nd line support or similar technical role
• Strong experience supporting remote users (ideally within Microsoft 365 environments)
• Experience with ERP and/or eCommerce platforms (e.g. NetSuite, Shopify, or similar)
• Solid understanding of DNS, networking fundamentals, and troubleshooting
• Basic knowledge of HTML and web technologies
• Experience with endpoint security or antivirus solutions
• Experience with system testing, deployments, and user onboarding
• Strong understanding of IT security principles
  

Benefits
 

• £35k–£45k salary
• Fully remote (UK-based)
• Flexible working environment
• Exposure to a broad and modern tech stack (ERP, eCommerce, AI, web)
• Ongoing learning and development opportunities
• Collaborative and supportive remote culture
• Opportunity to make a real impact in a growing business

 
If you enjoy solving complex problems, working across a wide range of technologies, and being part of a forward-thinking remote team, this is a great opportunity to take the next step in your career.