2nd Line IT Engineer

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Reference:BH-1717

Sector:IT Support / Infrastructure / Database

Salary:£28,000 to £32,000 Per Annum

Benefits:holiday, pension

Town/City:Somerset

Contract Type:Permanent

Closing Date:17/10/2024

2nd Line IT Engineer – Somerset – Up to £32,000


We are delighted to be working with our client a passionate, IT support service provider who prides itself on supporting businesses and institutes of critical purpose, providing various IT support capabilities within multiple sectors including education

They’re looking for an IT Support Engineer with 2+ years’ experience covering 1st and 2nd line support critiques within a customer-facing environment providing support to their customers

Responsibilities:

 

 

  • Providing 2nd line support to customers across different hardware and software needs
  • Provider customer support on technical issues onsite, over the phone and email
  • Provide maintenance to the network systems.
  • Work with the internal support team to collectively tackle challenges.
  • Escalate the relevant problems and deal with issues raised to you by 1st line members.

Skills:

 

 

  • Experience with Windows OS
  • Experience with Active Directory
  • Knowledge of Network services and Servers
  • A full UK Driving licence is essential.

Benefits:

 

 

  • Salary of £32,000 DoE
  • Holiday allowance
  • Pension
  • Work vehicle

 

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