Customer Success Executive

Customer Success Executive | £30k-£35k |Education SaaS | Fully Remote

We are working with a leading provider of SaaS solutions tailored for the education sector, helping schools and institutions worldwide achieve their goals through innovative technology to find a proactive and customer-focused Customer Success Executive to join our team. In this role, you will ensure the clients realise the full potential of the platform, building long-term relationships and driving client satisfaction and retention.

Job Responsibilities

• Support Client Success: Ensure smooth onboarding and help clients fully utilize the platform to meet their goals.
• Build Relationships That Last: Be the go-to contact for clients, offering regular check-ins and tailored support.
• Be the Client’s Advocate: Collect feedback and work with internal teams to improve the customer experience.
• Drive Retention and Growth: Address challenges proactively, ensuring satisfaction and identifying upsell opportunities.
• Focus on the Education Sector: Provide expertise on sector-specific challenges, including budgets and regulatory needs.

Candidate Requirements

• Previous experience in customer success, account management, or similar roles.
• Knowledge of the education sector and its challenges.
• Familiarity with CRM tools like Salesforce, HubSpot, or Zendesk.
• A problem-solving approach with a focus on delivering exceptional service.
• Excellent relationship-building and organizational skills.

Salary and Benefits

• Starting salary of £30k - £35k depending on experience
• Fully remote.
• Opportunity for progression within 12-18 months.