Customer support Engineer

Customer Support Engineer | Audio / Broadcast Technology | West Yorkshire | Global Travel Opportunity | Salary up to £30k depending on experience.

Are you passionate about providing exceptional customer support and eager to join a renowned company that is at the forefront of the audio broadcast industry?

Work with cutting-edge products used in high-profile events like the World Cup and Super Bowl. Join the team and gain valuable experience working with top-tier organizations. Plus, enjoy international travel to exciting destinations like Japan, Australia, the Middle East, and South America. Help shape the success of our global clients and make a difference in the industry!

Key Responsibilities:

• Respond promptly and effectively to service inquiries and calls from customers.
• Perform on-site service visits, including upgrades, fault correction, and mixer upgrades.
• Utilize our factory facilities to diagnose and troubleshoot reported faults.
• Maintain accurate service tickets, customer service records, and service database records.
• Collaborate with the Development Team to identify and address software bugs and design issues as needed.

Requirements:

• Customer-oriented mindset with a focus on providing solutions.
• Strong knowledge of networking protocols such as IP, TCP, UDP, RTP, and RTSP.
• Proficiency in LAN configuration and experience with Switches/Routers (VLAN, ACL, etc.).
• Possession of a professional IT networking qualification (CCNA/CCNP or equivalent).
• Excellent computer literacy and ability to navigate various software tools.

Desirable Skills:

• Familiarity with audio test equipment and audio measurement.
• Understanding of broadcast audio systems and interfaces.
• Knowledge of audio and audio control systems at both system and component levels within broadcast applications.

Benefits:

• Generous holiday allowance of 32 days per year.
• Health insurance coverage.
• Participation in the cycle to work scheme.
• Annual rail season ticket.
• Access to gym membership.

Langham Recruitment Ltd is handling this Customer Support Engineer vacancy. They are an employment agency registered in England and Wales (reg 11525223). 
Keywords: Networking, CCNA/CCNP, IP, TCP, UDP, RTP, RTSP, LAN, VLAN, ACL, Audio, IPsec