Helpdesk Support Analyst

Helpdesk Support Analyst | £22,500 - £25,000 | EdTech | On-Site
 
We are looking for a Helpdesk Support Analyst to join our client’s award-winning EdTech company to provide technical support and great service to their valued customers across the South West
 
Your primary duty will be working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both.
 
Key responsibilities:

• Provide IT services for multiple levels of clients
• Manage phone calls, emails and communication with all levels
• Delivering high levels of customer experience for IT solutions
• Manage customer expectations professionally and honestly
• Effective and accurate management of incidents within the CRM
• 1st and 2nd line support to multiple customers and clients

What we’re looking for:

• 1 or more years of experience of a similar role in IT

Desirable skills or exposure:

• Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS
• Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V.
• TCP/IP, DNS, DHCP, VPN, & VLAN.
• Azure Cloud Services and Microsoft Active Directory.
• Mobile Device Management [IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune]
• Backup software (Arcserve, Veeam)

What’s on offer:

• Starting basic salary of £22,500 - £25,000.
• Family friendly and inclusive environment.
• Work with global thought leaders and grow your career in an ambitious and dynamic environment.