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Reference:BH-1983
Sector:IT Support / Infrastructure / Database
Salary:£34,000 Per Annum
Benefits:Hybrid Working, Bonus, Private Healthcare, Pension, Enhanced Maternity
Town/City:Cheltenham
Contract Type:Permanent
Systems Support Analyst | Hybrid from Cheltenham| £34,000 + bonus
We are on the lookout for a Systems Analyst to join a leading engineering business in Cheltenham.
As a Systems Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.
Role:
Benefits:
We are on the lookout for a Systems Analyst to join a leading engineering business in Cheltenham.
As a Systems Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.
Role:
- Manage support calls and tickets from IT Service Desk
- Provide internal and external customers support on the companies platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.
- Maintaining a log of the support calls and resolution
- Document work or changes that are made
- Escalate 2nd /3rd line queries when appropriate
- At least 1 -2 years’ experience in a Support Desk or Application support role, ideally supporting a CRM / ERP system
- Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal
- Experience of Dynamics 365 or COINS would be great but not essential
- Ability to understand user queries and relate to business process
- Great troubleshooting experience
- Great communicator
Benefits:
- £34,000 + 10% bonus
- Hybrid working from Cheltenham office, ideally 3 days a week onsite
- 33 days annual leave + bank
- Private healthcare
- Enhanced maternity, paternity and adoption leave
- Pension
- Life assurance
- Share incentive schemes
- Employee rewards portal
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