Systems Support Analyst

Systems Support Analyst | Hybrid from Cheltenham| £34,000 + bonus

We are on the lookout for a Systems Analyst to join a leading engineering business in Cheltenham.
As a Systems Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.

Role:

• Manage support calls and tickets from IT Service Desk
• Provide internal and external customers support on the companies platforms
• Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.
• Maintaining a log of the support calls and resolution
• Document work or changes that are made
• Escalate 2nd /3rd line queries when appropriate

Requirements:

• At least 1 -2 years’ experience in a Support Desk or Application support role, ideally supporting a CRM / ERP system
• Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal
• Experience of Dynamics 365 or COINS would be great but not essential
• Ability to understand user queries and relate to business process
• Great troubleshooting experience
• Great communicator

If you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you!

Benefits:

• £34,000 + 10% bonus
• Hybrid working from Cheltenham office, ideally 3 days a week onsite 
• 33 days annual leave + bank
• Private healthcare
• Enhanced maternity, paternity and adoption leave
• Pension
• Life assurance
• Share incentive schemes
• Employee rewards portal

 Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst